any one ever dealt with irish sofa world? any reviews?
Furniture Companies & Market News

Any comments of anyone that has dealt with this company would be much appreciated. thanks in advance.

Eamonn78

Yes, I have dealt with them recently, all I can give you is my experience with the company:

I purchased 2 @ 2 Seat leather sofas, site says "The ultimate in home comfort".  assembled these when arrived, they only lock/clip together at the bottom and are not very stable, the quality and workmanship was very poor and most uncomfortable, took the decision to return them.

I knew from their site that I would have to pay for the return to their warehouse (but could have argued that they were not as advertised and they would have had to pay for return), but what they don’t tell you on their site is that their warehouse is in the UK, gives you the impression that it’s in Ireland, I thought before buying that if I did return them I would do it myself so it wouldn’t cost too much.

The sofa’s had to be repackaged into the original boxes then secured onto the pallet that they were delivered on, I then had to contact a transport company to get them to deliver the goods to the UK, and of course pay for the privilege.

Some days after the transport company confirmed to me that the goods had been delivered I emailed the company regarding my refund, and I emailed and I emailed. When I eventually got a reply it was to say that by credit card had been refunded, I checked the refund on my card only to discover that they deducted THEIR delivery costs to me (site says Free Delivery") so I contacted them and informed them that there was nothing in their T&C to say that I would have to pay for their delivery as well as paying to return the goods to them, also informed them that it was against the Distance Selling Regulations for them to charge me their delivery, a second refund was quickly done.

It was a very stressful experience and would not wish it on anyone else.

Thanks v much for the advice and warning from your own experience amerden. It was v much appreciated. You saved me a lot of hassle and stress by the sounds of it.

Where do I start with these incompetent idiots? I ordered a sofa and chair from their website. They were on next day delivery. The sofa arrived 4 days later but the chair never arrived. I gave it a few more days for the chair to arrive but it didn't so I telephoned their helpline. This is honestly like entering the 7th circle of hell. I spoke with someone who promised that the chair was due for delivery the very next day but it didn't arrive. This went on every day for a week. I then spoke to the only helpful member of staff at the company named Darden who admitted that the chair had actually never been ordered from the supplier! He said that he couldn't order it but he would pass it on to someone that could.
It didn't arrive and I got bored of the whole thing so I telephoned and demanded that my order by cancelled, my money refunded and the sofa collected. They refunded the chair but ignored the rest of my demands despite agreeing to it on the phone. I then had the ordeal of dealing with various members of staff, explaining everything from the beginning every time I phoned the idiots because they don't ever seem to record anything on their systems! I eventually got them to agree to get the sofa and they said they would refund me my money once they had collected it. They were supposed to get it today so I waited in again. It's still in my lounge because nobody came again. Not only will they not deliver the goods you order they then wont collect them when they say they will. My saga has been going on for exactly a month and it looks like it'll go on for some time yet. They don't value customer service at all. They are the worst company I have ever dealt with. I wouldn't recommend them to my worst enemy never mind a friend. Please do not order anything from them. You will regret it.